Dhouse — Skill-Based Gaming Platform

Head-to-Head Competitive Matches for Monetary Prizes

Operated by CLAN Holdings LLC

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and CLAN Holdings LLC (“Dhouse,” “we,” “us,” or “our”), governing your access to and use of the Dhouse digital gaming platform, including all associated mobile applications, websites, APIs, and related services (collectively, the “Platform”). Dhouse is a skill-based competition platform that enables users to enter head-to-head (1v1) video game matches for monetary prizes. Match outcomes are determined exclusively by objective player performance metrics, such as in-game score, placement, or match result, and not by chance, randomness, or any element of wagering on uncertain outcomes. Dhouse acts solely as a facilitator of matchmaking, result verification, and prize distribution; it does not develop the video games played on the Platform, does not host game servers, and does not participate in or influence the outcome of any match. These Terms govern all aspects of your use of the Platform, including account registration, identity verification, match entry, gameplay recording submissions, prize winnings, financial transactions, and dispute resolution. By using the Platform, you also agree to our Privacy Notice, which is incorporated herein by reference.

1. Company Information

The Platform is owned and operated by: CLAN Holdings LLC 117 S LEXINGTON ST STE 100 HARRISONVILLE MO 64701] Legal & Compliance: Support@dhousegames.com General Support: Support@dhousegames.com Website: dhousegames.com All formal legal notices, compliance inquiries, and dispute communications should be directed to the legal address above. We will endeavor to respond to all legitimate inquiries within a commercially reasonable timeframe.

2. Eligibility and User Representations

The Platform is intended exclusively for adults who meet all eligibility requirements set out in this Section. By accessing or using the Platform, you affirmatively represent and warrant that:

2.1 Age Requirement

You are at least eighteen (18) years of age, or the applicable minimum legal age for participation in skill-based prize competitions in your jurisdiction, whichever is greater. We do not permit use of the Platform by anyone under the age of eighteen (18) under any circumstances. Participation in paid matches by minors is a material violation of these Terms and will result in immediate account termination and forfeiture of all associated winnings.

2.2 Legal Capacity

You have the full legal capacity, right, and authority to enter into this binding agreement and to perform all obligations required by these Terms. If you are using the Platform on behalf of any organization or entity, you represent that you are authorized to bind that organization to these Terms.

2.3 Geographic Eligibility and Legal Compliance

You are not a citizen or resident of any jurisdiction in which participation in skill-based gaming competitions for monetary prizes is prohibited, restricted, or requires a license or permit that you do not hold. You acknowledge that laws governing online competitions, prize promotions, and skill gaming vary significantly by location and that you are solely responsible for verifying that your participation is lawful in your specific city, state, province, and country. Dhouse makes no representation that the Platform is appropriate or available for use in any particular jurisdiction. Access to certain Platform features, including paid match entry and prize withdrawals, may be blocked or restricted in specific geographic regions at our discretion and in compliance with applicable law.

2.4 Accurate Information

All information you submit during registration, identity verification, or in connection with any financial transaction is truthful, accurate, complete, and current. You agree to promptly update your account information if any of it changes. Providing false, misleading, or fraudulent information is a material breach of these Terms and will result in immediate account termination.

2.5 Single Account

You will maintain no more than one (1) active account on the Platform at any time. The creation of multiple accounts, whether for the purpose of circumventing bans, exploiting promotions, gaining competitive advantages, or any other reason, is strictly prohibited and constitutes a material violation of these Terms.

2.6 Independent Participation

You are participating in matches on the Platform as an individual player acting on your own behalf and for your own account. You are not acting as an agent, representative, or employee of any third party in connection with your match participation.

3. Nature of the Platform

3.1 Facilitation Role Only

Dhouse is a technology platform that provides the infrastructure and tools necessary to facilitate competitive gaming matches between registered users. Specifically, Dhouse provides:

• -Matchmaking services that connect players of comparable skill levels
• -Match coordination tools including entry fee processing and match scheduling
• -Automated result verification systems that analyze submitted gameplay recordings and verified game data
• -Secure prize distribution infrastructure that processes payouts to verified winners
• -Dhouse does not develop, publish, license, or own the video game titles played on the Platform. Dhouse does not operate, maintain, or host the gameplay servers of any third-party video game title. Dhouse has no ability to control, pause, manipulate, or influence the outcome of any match between players.

3.2 Skill-Based Competition – Not Gambling

You expressly acknowledge and agree that:

• -All matches conducted on the Platform are determined exclusively by the relative skill of the participating players, as measured by objective, verifiable, in-game performance metrics such as score, placement, kill/death/assist ratio, or other game-specific outcome indicators.
• -No element of chance, randomness, or wagering on uncertain external events determines match outcomes on the Platform.
• -Dhouse does not offer, facilitate, or operate “gambling,” “sports betting,” “chance-based gaming,” or “wagering” services as those terms are defined under applicable federal, state, or local law.
• -The Platform is designed and operated in compliance with applicable skill-gaming laws and regulations. However, the legal status of online skill-based competitions for prizes varies by jurisdiction and may change over time.
• -YOU ARE SOLELY AND ENTIRELY RESPONSIBLE FOR DETERMINING WHETHER YOUR PARTICIPATION IN SKILL-BASED PRIZE COMPETITIONS IS LAWFUL IN YOUR SPECIFIC JURISDICTION. DHOUSE DOES NOT PROVIDE LEGAL ADVICE. IF YOU ARE UNCERTAIN ABOUT YOUR ELIGIBILITY, YOU SHOULD CONSULT A QUALIFIED ATTORNEY BEFORE PARTICIPATING IN ANY PAID MATCH.

3.3 Third-Party Game Titles

The video game titles available for competition on the Platform are owned and operated by independent third-party game developers and publishers (“Game Developers”). Your use of any third-party game title is subject to that game’s own End User License Agreement (EULA), terms of service, and code of conduct. Dhouse is not responsible for any action taken by a Game Developer against your account, including bans or suspensions, arising from your conduct in third-party titles. You agree that you will not violate any third-party game’s terms of service or code of conduct in connection with your participation in matches on the Platform. Any prize forfeiture, account suspension, or other consequence arising from a Game Developer action does not create any liability for Dhouse.

4. User Accounts and Security

4.1 Account Registration

To participate in paid matches, access Platform features, or request prize withdrawals, you must create a registered account. During registration, you agree to:

• -Provide a valid, active email address that you own and regularly monitor
• -Choose a username that does not impersonate any person or entity, infringe any trademark, or contain offensive language
• -Set a strong, unique password and not reuse passwords from other services
• -Provide any additional information we require for account setup, including date of birth for age verification purposes
• -Agree to these Terms and our Privacy Notice as a condition of registration

4.2 Identity Verification (KYC)

Participation in paid matches and the processing of prize withdrawals require successful completion of our identity verification (Know Your Customer, or KYC) process which may be instigated by our selected third-party service provider. As part of KYC, you may be required to submit:

• -A government-issued photo identification document (e.g., passport, national ID card, or driver’s license)
• -A live or recent selfie photograph for facial comparison against your submitted ID
• -Proof of address documentation (e.g., utility bill or bank statement dated within the last 90 days)
• -Tax identification information (e.g., Social Security Number or equivalent) where your cumulative winnings require tax reporting
• -Identity verification is conducted by a qualified third-party KYC provider. We reserve the right to deny, delay, or suspend access to paid features pending completion of satisfactory KYC. Providing false or tampered identity documents is a criminal offense and will result in permanent account termination and referral to relevant authorities.

4.3 Account Security and Responsibility

You are solely and exclusively responsible for:

• -Maintaining the confidentiality of your login credentials, including your email address, username, and password
• -All activities, transactions, and match entries that occur under your account, regardless of whether you authorized them
• -Ensuring that no other person has access to your account credentials or uses your account on your behalf
• -Enabling any available multi-factor authentication (MFA) features to strengthen your account security
• -Immediately notifying Dhouse at Support@dhousegames.com if you suspect unauthorized access to or use of your account
• -Dhouse will not be liable for any loss, damage, or harm, including loss of funds, forfeiture of winnings, or account suspension, resulting from your failure to maintain the security of your account credentials. Any action taken through your account, whether or not authorized by you, is deemed to be taken by you and is binding upon you.

4.4 Account Transfers Prohibited

Your account is personal to you and may not be sold, transferred, gifted, lent, or otherwise made available to any other person. Any attempt to transfer an account constitutes a material violation of these Terms and will result in immediate termination of all accounts involved.

4.5 Inactive Accounts

Accounts that have been inactive (i.e., no login, match entry, or financial transaction) for a continuous period of twelve (12) months or more may be subject to deactivation or deletion. We will provide reasonable advance notice by email before deactivating any account with a positive balance. Any unclaimed balance remaining in a deactivated account will be handled in accordance with applicable unclaimed property laws.

5. Match Participation and Verification

5.1 Match Entry Fees and Promotional Credits

Participation in matches on the Platform requires payment of the applicable entry fee unless Dhouse expressly provides promotional credits, bonus funds, or other incentives that may be used toward match entry during a promotional period. By joining any match:

• -You authorize Dhouse to immediately and irrevocably deduct the applicable entry fee from your Platform wallet balance, promotional credit balance, bonus funds, or any combination thereof, as permitted by the applicable promotion and Platform rules.
• -Entry fees are non-refundable except as expressly provided in Section 12 (Match Issues and Technical Failures) of these Terms.
• -Promotional credits, bonus funds, and similar incentives have no cash value, are non-transferable, may be subject to expiration dates, wagering requirements, or other restrictions, and may be revoked if obtained, used, or redeemed in violation of these Terms or any applicable promotion rules.
• -Dhouse may, from time to time, offer promotional credits, bonus funds, or other incentives to eligible users. Eligibility requirements, usage restrictions, expiration periods, and any other applicable terms will be disclosed in the relevant promotion and are incorporated into these Terms by reference.
• -Dhouse reserves the right to modify entry fee structures, promotional programs, match formats, eligibility requirements, or available competitions at any time upon reasonable notice or as otherwise permitted by applicable law.

5.2 Platform Wallet and Deposits

To enter paid matches, you must maintain a sufficient balance in your Dhouse Platform wallet. Funds may be deposited via the payment methods made available on the Platform from time to time (e.g., credit/debit card, PayPal, or digital wallet). All deposits are subject to:

• -Anti-fraud screening and verification by our payment processors
• -Applicable processing fees charged by third-party payment providers
• -Minimum and maximum deposit limits as posted on the Platform
• -Dhouse does not hold your deposited funds in a segregated escrow account unless expressly stated otherwise. Deposited funds are non-interest-bearing. You should only deposit funds that you can afford to use for match entry purposes.

5.3 Match Conduct Standards

All users are expected to compete with integrity, sportsmanship, and respect. By entering any match, you agree to:

• -Play to the best of your ability throughout the entire match duration and not intentionally underperform, forfeit, or concede without a legitimate reason
• -Complete all required evidence submission steps (e.g., gameplay recording upload) within the designated submission window following match completion
• -Conduct yourself respectfully toward opposing players and refrain from any form of harassment, intimidation, or abuse
• -Abide by all match-specific rules, game mode requirements, and any supplemental competition rules posted on the Platform

5.4 Gameplay Recording Requirements

For any match that requires evidence submission, you must provide gameplay recordings that meet all of the following requirements:

• -Completeness: The recording must capture the full duration of the match from start to finish, including pre-match loading screens and post-match result screens.
• -Authenticity: The recording must be an unaltered, unedited video capture of your actual gameplay. No cuts, splices, overlays, speed adjustments, color corrections, or any other form of post-production editing are permitted.
• -Legibility: The recording must be of sufficient resolution and frame rate to clearly display in-game performance metrics, usernames, and match results.
• -Timeliness: Recordings must be submitted within the time window specified in the match details. Late submissions may be treated as a failure to submit.
• -Format Compliance: Recordings must be submitted in an accepted file format as specified on the Platform (e.g., MP4, MOV).
• -Failure to submit a compliant recording within the required timeframe will be treated as a match forfeit and may result in forfeiture of your entry fee. Dhouse will not extend submission deadlines except in cases of documented technical failures attributable to Dhouse’s own systems.

5.5 Live Streaming Requirements

Certain match formats may require you to live stream your gameplay in real time to a verified, publicly accessible streaming platform (e.g., Twitch, YouTube Live). Where live streaming is required:

• -Your stream must be live and publicly accessible for the entire duration of the match
• -Your stream must clearly display your in-game username, performance metrics, and match result
• -You must provide the stream URL to Dhouse before or at the time of match start as directed
• -Stream interruptions caused by your internet connection or device do not excuse submission failure unless Dhouse determines the interruption was beyond your reasonable control

5.6 API-Based and Platform-Verified Data

For games where Dhouse has established a direct API integration with the Game Developer, match results may be verified through automated retrieval of official game data from the developer’s servers. In such cases, gameplay recording submission may not be required, and the API-verified data will be treated as definitive. Dhouse bears no liability for inaccuracies in data provided by third-party Game Developers through their APIs.

5.7 Automated Verification and Human Review

All match results are processed through Dhouse’s automated verification systems, which analyze submitted evidence against expected performance benchmarks and integrity indicators. Where automated systems flag a submission for potential irregularity, the matter may be escalated to a human reviewer for final determination. The following principles apply to all verification decisions:

• -Automated determinations are made on the basis of objective data analysis and integrity scoring algorithms
• -Human reviewers have full authority to override automated determinations in either direction (for or against any user)
• -All verification decisions are made in good faith and are based on the totality of available evidence
• -Dhouse may request additional evidence from either participant in a disputed match before issuing a final determination

5.8 Finality of Match Results

All determinations made by Dhouse, whether automated or following human review, regarding match outcomes, winner certification, score validation, evidence authenticity, and prize eligibility are FINAL. By participating in any match, you expressly acknowledge and agree that:

• -You waive any right to challenge a match result determination in any court, arbitration proceeding, or other forum, except through Dhouse’s internal dispute resolution process as described in Section 13 of these Terms.
• -Dhouse’s verification decisions do not constitute arbitration awards and are not subject to review under any arbitration statute.
• -You will abide by and not publicly disparage, misrepresent, or interfere with any match result determination made by Dhouse.

6. Fraud, Cheating, and Anti-Abuse Policy

6.1 Zero-Tolerance Policy

Dhouse maintains an absolute zero-tolerance policy toward all forms of cheating, fraud, match manipulation, and platform abuse. The integrity of competition is fundamental to the Platform’s mission and to the fairness owed to every honest participant. Any violation of this Section will be treated with the utmost seriousness and will result in severe consequences, including permanent account termination and potential legal action.

6.2 Prohibited Conduct – Gameplay and Match Integrity

The following gameplay-related conduct is strictly prohibited:

• -Submitting gameplay recordings that are fake, altered, edited, cropped, sped up, slowed down, overlaid, spliced, or otherwise modified in any way from the original, unedited capture.
• -Using or attempting to use aimbots, wallhacks, speed hacks, auto-clickers, macros, scripts, exploits, or any other software, hardware modification, or unauthorized tool that provides an unfair competitive advantage.
• -Exploiting bugs, glitches, or unintended mechanics in a third-party game to gain an advantage not achievable through normal, intended gameplay.
• -Colluding with your opponent to predetermine or manipulate match outcomes, scores, or results (“match fixing”).
• -Deliberately underperforming or intentionally losing (“throwing”) a match, whether for monetary gain, to manipulate matchmaking rankings, or for any other purpose.
• -Using a higher-skilled player’s account, or a secondary lower-ranked account, to gain unfair matchmaking advantages (“smurfing” or “accounting sharing”).
• -Allowing or arranging for any person other than the registered account holder to play a match on your behalf.

6.3 Prohibited Conduct – Platform and Financial Abuse

The following platform and financial conduct is strictly prohibited:

• -Creating multiple accounts for any purpose, including to circumvent bans, exploit promotional offers, or gain additional match entry opportunities.
• -Using virtual private networks (VPNs), proxy servers, Tor networks, or any other technology to mask your geographic location or circumvent geographic access restrictions.
• -Attempting to manipulate, reverse-engineer, interfere with, or exploit Dhouse’s matchmaking algorithms, fraud detection systems, or verification processes.
• -Submitting fraudulent payment information, using stolen payment methods, or engaging in any form of payment fraud in connection with Platform deposits.
• -Initiating fraudulent chargebacks or payment disputes for valid entry fees or deposits (see Section 9 for additional terms).
• -Engaging in any form of money laundering, structuring, or other financial crime through the Platform.

6.4 Detection and Investigation

Dhouse employs a combination of automated fraud detection systems, machine learning algorithms, human review, and third-party anti-cheat tools to detect prohibited conduct. Detection methods include, without limitation:

• -Analysis of gameplay recordings for video manipulation, editing artifacts, or statistical anomalies
• -Behavioral analytics detecting unusual match patterns, win rates, or performance inconsistencies
• -Device fingerprinting and IP analysis to detect multiple accounts or VPN usage
• -Cross-referencing game data with submitted recordings to identify discrepancies
• -Community reports and user-submitted evidence of suspected cheating
• -You acknowledge and consent to Dhouse’s use of these detection methods as a condition of using the Platform.

6.5 Enforcement Actions

Upon detecting or reasonably suspecting a violation of this Section, Dhouse may, in its sole and absolute discretion and without prior notice:

• -Immediately freeze all funds and pending payouts associated with your account pending investigation
• -Nullify and void any match results associated with suspected prohibited conduct
• -Disqualify you from any active matches and forfeit your entry fees
• -Temporarily suspend your account during investigation
• -Permanently ban your account and all associated accounts from the Platform
• -Withhold and forfeit any winnings earned through or associated with prohibited conduct
• -Report your conduct to relevant law enforcement authorities, game developers, or industry anti-cheat organizations
• -Pursue civil legal action to recover damages, costs, and legal fees
• -Permanent bans are not subject to appeal except in cases where Dhouse determines, in its sole discretion, that clear and compelling evidence of error exists. The burden of proof in all appeal submissions rests on the banned user.

7. Financial Terms: Deposits, Fees, and Winnings

7.1 Prize Pool and Payout Structure

The prize structure for each match type, including the total prize pool, winner’s share, and any Platform service fee or rake, is disclosed on the match detail page before you enter. By entering a match, you acknowledge and accept the disclosed prize structure. Dhouse reserves the right to modify prize structures for future matches with reasonable notice; changes do not apply to matches already entered.

7.2 Payout Eligibility and Verification

You are eligible to receive prize payouts only if you meet all of the following conditions at the time of payout processing:

• -Your account has successfully completed identity verification (KYC) to Dhouse’s satisfaction
• -Your account is in good standing and is not subject to suspension, investigation, or any enforcement action
• -Your match result has been verified as legitimate and no integrity concerns have been flagged
• -Your withdrawal request complies with applicable minimum withdrawal thresholds as posted on the Platform
• -All required tax documentation has been provided where applicable

7.3 Withdrawal Processing

Approved withdrawal requests are processed within three (3) to five (5) business days under normal conditions, subject to the following:

• -Withdrawals are processed via PayPal, direct bank transfer (ACH or wire), or digital wallet, depending on the methods available in your jurisdiction and the options you have configured in your account.
• -Third-party payment processing fees charged by PayPal, your bank, or other payment providers are your sole responsibility and will be deducted from the payout amount.
• -Dhouse reserves the right to extend processing times beyond the standard window for withdrawals flagged for additional fraud screening, regulatory review, or verification purposes. We will notify you of any such delay.
• -Minimum and maximum withdrawal limits apply as posted on the Platform. Requests below the minimum threshold may be rejected until your balance reaches the minimum.

7.4 Payout Holds and Withholding

Dhouse reserves the right to delay, withhold, or refuse any payout request under the following circumstances:

• -Your account is subject to an active fraud investigation or integrity review
• -A chargeback, payment dispute, or reversal has been initiated in connection with any prior deposit to your account
• -Suspicious activity has been detected on your account that has not yet been resolved
• -You have not completed required KYC verification or provided requested tax documentation
• -Your participation in the relevant match is under review for potential violations of Section 6
• -Applicable law or a regulatory order requires us to withhold or report the payment
• -Withheld funds will be held pending resolution of the relevant issue. If an investigation concludes that prohibited conduct occurred, withheld funds may be permanently forfeited. If the investigation concludes in your favor, funds will be released promptly.

7.5 Taxes and Reporting Obligations

You acknowledge and agree that:

• -You are solely responsible for determining, reporting, and paying all applicable federal, state, provincial, local, and international taxes on any prize winnings you receive through the Platform.
• -In the United States, Dhouse is required by law to issue IRS Form 1099-MISC (or equivalent) to users whose cumulative annual prize winnings meet or exceed applicable reporting thresholds. By providing your tax identification information, you consent to such reporting.
• -Dhouse may withhold a portion of your winnings as required by applicable backup withholding rules if you fail to provide complete and accurate tax documentation.
• -Dhouse does not provide tax advice. You should consult a qualified tax professional regarding your obligations.

7.6 Right of Offset

Dhouse reserves the right to offset any amount you owe us, including amounts arising from reversed chargebacks, fraudulent payment disputes, overpayments, or unpaid Platform fees, against your current wallet balance or any future prize winnings, without prior notice. If the amounts you owe exceed your available balance, you remain personally liable for the outstanding difference, and Dhouse reserves the right to pursue collection through all available legal means.

7.7 No Guarantee of Earnings

Participation in matches on the Platform does not guarantee any financial return. Match outcomes depend entirely on your relative skill compared to your opponent. Past performance in previous matches is not indicative of future results. You should not participate in paid matches with funds you cannot afford to lose as entry fees.

8. Chargebacks and Payment Disputes

8.1 Prohibition on Fraudulent Chargebacks

By depositing funds into your Platform wallet, you acknowledge that all entry fees and deposits represent real monetary transactions made in exchange for access to competitive match services. Initiating a chargeback, payment reversal, or dispute with your bank, credit card company, or payment processor for any valid Platform transaction — including entry fees paid for matches you have entered or completed, constitutes financial fraud and is a material violation of these Terms.

8.2 Consequences of Chargeback Abuse

If you initiate a fraudulent or bad-faith chargeback or payment dispute, Dhouse will:

• -Immediately and permanently suspend your account and all associated accounts
• -Forfeit your entire Platform wallet balance and any pending winnings as liquidated damages
• -Report your account details, transaction history, and identifying information to specialized fraud prevention clearinghouses and industry databases used by payment processors and online platforms
• -Pursue the full value of the disputed amount, plus applicable administrative costs, legal fees, and damages, through collection agencies or legal proceedings

8.3 Legitimate Dispute Process

If you believe a Platform transaction was processed in error, you must first contact Dhouse support at Support@dhousegames.com and allow us a reasonable opportunity, no fewer than ten (10) business days, to investigate and resolve the issue before initiating any payment dispute with a third party. Failure to follow this process will be treated as a bad-faith chargeback under Section 8.2.

9. Intellectual Property and Content

9.1 Dhouse Platform Rights

The Dhouse name, logo, trade dress, proprietary verification software, matchmaking algorithms, user interface, and all other original content, features, and functionality of the Platform (collectively, the “Dhouse IP”) are the exclusive intellectual property of CLAN Holdings LLC and are protected by applicable copyright, trademark, trade secret, patent, and other intellectual property laws. You are granted no ownership interest in any Dhouse IP by virtue of your use of the Platform.

9.2 Restricted Use of Platform IP

You may not, without our prior written consent:

• -Reproduce, distribute, publicly display, or create derivative works from any Dhouse IP
• -Use the Dhouse name, logo, or branding in any manner that suggests affiliation, endorsement, or sponsorship by Dhouse
• -Reverse-engineer, decompile, disassemble, or attempt to extract the source code of any Dhouse software
• -Frame or mirror any portion of the Platform on any other website or application

9.3 User Content License – Gameplay Recordings

By submitting any gameplay recording, screenshot, clip, or other content to the Platform (“User Content”), you grant Dhouse a perpetual, worldwide, non-exclusive, royalty-free, fully paid-up, sublicensable, and transferable license to use, reproduce, store, process, display, distribute, and create derivative works from such User Content for the following purposes:

• -Match result verification and automated integrity analysis
• -Dispute resolution and appeals processing
• -Training and improvement of Dhouse’s proprietary fraud detection and verification systems
• -Platform security monitoring and anti-cheat research
• -Additional uses of your User Content — including marketing, promotional materials, highlight reels, or community content — require your separate, explicit consent, which we will seek through a clearly marked opt-in mechanism.

9.4 Representations Regarding User Content

By submitting User Content, you represent and warrant that:

• -You are the original creator of the submitted content and have not copied, modified, or fabricated any portion of it
• -The content does not infringe any third-party intellectual property rights, including the rights of game developers or streaming platforms
• -The content does not violate any applicable law or the terms of any third-party platform through which it was captured

9.5 Third-Party Game Intellectual Property

All in-game content visible in gameplay recordings, including game graphics, characters, environments, and music, remains the exclusive intellectual property of the respective Game Developer. Dhouse does not claim any ownership interest in third-party game content. You are solely responsible for ensuring that your recording, streaming, and submission of gameplay content complies with the applicable Game Developer’s content usage policies and EULA.

10. Data, Recordings, and Privacy

10.1 Consent to Collection and Use of Gameplay Data

By participating in any match on the Platform, you explicitly and irrevocably consent to:

• -The submission, transfer, and storage of your gameplay recordings and match data on Dhouse’s secure servers
• -The automated analysis of your recordings and game data by Dhouse’s verification systems
• -The review of your recordings by authorized human reviewers in connection with disputed matches, fraud investigations, or integrity reviews
• -The retention of your recordings and associated match data for the periods described in our Privacy Notice

10.2 Privacy Notice

The collection, use, storage, sharing, and protection of your personal information is governed by Dhouse’s Privacy Notice, which is incorporated into these Terms by reference and is available at /privacy-policy. By using the Platform, you consent to the data practices described in the Privacy Notice. In the event of any conflict between these Terms and the Privacy Notice with respect to data handling, the Privacy Notice shall control.

10.3 Data Shared with Third Parties

Certain personal and financial data, including identity verification documents, tax identification information, and payout details, will be shared with our third-party KYC providers, payment processors, and tax reporting services as necessary to operate the Platform. Such sharing is described in full in our Privacy Notice. We do not sell your personal information to third parties.

11. Disclaimers and Limitation of Liability

11.1 Platform Provided “As-Is”

• -Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• -Any warranty that the Platform will be uninterrupted, error-free, secure, or free from viruses or other harmful components
• -Any warranty regarding the accuracy, completeness, or reliability of any match result, verification decision, or prize determination
• -Any warranty regarding the continued availability of any game title, match format, or Platform feature

11.2 No Liability for Third-Party Game Issues

Dhouse is not responsible for, and expressly disclaims all liability arising from:

• -Server outages, maintenance periods, or performance issues experienced by third-party game servers
• -Latency, lag, disconnections, or other network issues affecting your gameplay that originate outside of Dhouse’s systems
• -Changes to game mechanics, rules, or content made by Game Developers that affect match outcomes
• -Actions taken by Game Developers against your game account, including bans or suspensions

11.3 No Liability for Internet or Device Issues

Dhouse is not liable for any failure, inability, or degradation of your ability to participate in or complete a match arising from:

• -Your internet service provider’s connectivity or performance
• -Hardware or software failures on your device
• -Power outages or other infrastructure issues at your location

11.4 Limitation of Liability

11.5 Liability Cap

In all cases, Dhouse’s total aggregate liability to you for any and all claims arising out of or relating to these Terms or the Platform shall not exceed the greater of: (a) the total entry fees paid by you to Dhouse in the six (6) calendar months immediately preceding the event giving rise to the claim; or (b) one hundred U.S. dollars ($100.00 USD).

11.6 Essential Basis of Bargain

The disclaimers and limitations of liability in this Section reflect a reasonable and negotiated allocation of risk between you and Dhouse. They are an essential element of the basis of the bargain between the parties. The Platform could not be provided to you on an economically viable basis without these limitations.

12. Match Issues and Technical Failures

12.1 Match Cancellation by Dhouse

Dhouse reserves the right to cancel, void, or suspend any match in the following circumstances:

• -A technical failure in Dhouse’s own systems prevents accurate result verification
• -One or both participants fail to submit required evidence within the designated timeframe
• -The submitted evidence is deemed unverifiable, tampered, or otherwise non-compliant
• -A third-party game server experiences an outage or technical failure that materially affects the match
• -Dhouse determines, in its sole discretion, that cancellation is necessary to maintain platform integrity or comply with applicable law

12.2 Refund Policy for Cancelled Matches

In the event of a match cancellation attributable solely to a failure in Dhouse’s own infrastructure or systems:

• -Entry fees will be credited back to the affected users’ Platform wallet balances
• -No additional compensation, consequential damages, or loss of winnings will be payable
• -In all other cases (including cancellations due to user submission failures, third-party game server issues, or user-side technical problems), refunds are at the sole and absolute discretion of Dhouse. The decision to issue or deny a refund in such cases is final and non-appealable.

12.3 No Guarantee of Service Availability

Dhouse does not warrant that the Platform will be available at all times or that any scheduled match will proceed without technical interruption. We will use commercially reasonable efforts to maintain Platform availability but accept no liability for scheduled or unscheduled maintenance periods, infrastructure outages, or third-party service failures that result in match disruptions.

13. Internal Dispute Resolution

13.1 Match Result Disputes

If you believe that a match result determination was made in error — for example, due to a technical glitch in the verification system or a demonstrably incorrect application of match rules — you may submit an internal dispute to Dhouse within seventy-two (72) hours of the result being posted. Disputes submitted after this deadline will not be considered. To submit a dispute, you must:

• -Contact Dhouse at Support@dhousegames.com with the subject line “Match Result Dispute [Match ID]”
• -Provide the relevant Match ID, your username, and the specific basis for your dispute
• -Submit any supporting evidence you wish to be considered (e.g., additional recordings, screenshots, or error logs)
• -Dhouse will review all submitted evidence and issue a final internal determination within ten (10) business days. The internal determination is final and binding and is not subject to further appeal within Dhouse.

13.2 Financial Disputes

Disputes regarding Platform wallet balances, deposit processing, or payout amounts must be submitted to Support@dhousegames.com within thirty (30) days of the relevant transaction date. We will investigate and respond within ten (10) business days. Disputes submitted outside this window may be denied solely on timeliness grounds.

14. Indemnification

You agree to defend, indemnify, and hold harmless Dhouse and its affiliates, subsidiaries, officers, directors, employees, contractors, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, losses, costs, expenses, and reasonable attorneys’ fees arising out of or relating to:

• -Your violation of any provision of these Terms
• -Your use or misuse of the Platform, including any match participation
• -Your submission of false, fraudulent, altered, or non-compliant gameplay recordings or evidence
• -Your violation of any applicable law, regulation, or third-party right, including any Game Developer’s EULA
• -Any claim by a third party arising from your conduct on or through the Platform
• -Your violation of any other user’s rights in connection with Platform activities
• -This indemnification obligation survives the termination of your account and these Terms.

15. Geographic Restrictions

15.1 Restricted Jurisdictions

Participation in paid matches for monetary prizes is prohibited or restricted in certain U.S. states, territories, and countries. Dhouse maintains and enforces geographic restrictions on paid match features in jurisdictions where applicable law prohibits such participation. A current list of restricted jurisdictions is published on the Platform and is subject to change without notice as laws evolve. The following U.S. states have historically imposed restrictions on online skill-based gaming competitions for prizes, and users in these jurisdictions should exercise particular caution and seek independent legal advice before participating in any paid match: Arizona, Arkansas, Connecticut, Delaware, Louisiana, Montana, South Carolina, South Dakota, and Tennessee. This list is not exhaustive and may not reflect the current legal status in any particular jurisdiction.

15.2 Prohibition on Circumvention

The use of virtual private networks (VPNs), proxy servers, Tor networks, IP spoofing, or any other technology or method to disguise your geographic location or circumvent geographic access restrictions is strictly prohibited. Accounts found to be using such tools to access restricted features will be permanently suspended and all associated winnings will be forfeited.

15.3 User Responsibility

Even where Dhouse does not technically restrict access, you remain solely and personally responsible for ensuring your participation complies with all applicable laws of your specific location. Dhouse’s failure to restrict your access does not constitute legal advice, an endorsement of your eligibility, or a waiver of any right we have to enforce these Terms.

16. Account Enforcement and Termination

16.1 Dhouse’s Right to Terminate

Dhouse reserves the right, in its sole and absolute discretion, to suspend, restrict, or permanently terminate your access to the Platform at any time, with or without prior notice, and for any reason, including but not limited to:

• -Violation of any provision of these Terms
• -Suspected or confirmed fraud, cheating, match manipulation, or payment abuse
• -Provision of false, fraudulent, or misleading information during registration or KYC
• -Failure to complete required identity verification
• -Account inactivity exceeding twelve (12) consecutive months
• -Receipt of a legal order, regulatory direction, or law enforcement request requiring account restriction or termination
• -Any conduct that Dhouse determines, in its sole discretion, is harmful to the Platform, its users, or its reputation

16.2 No Obligation to Provide Notice

While we will endeavor to provide notice of account actions where practicable, you acknowledge and agree that Dhouse has no obligation to provide advance notice of any suspension or termination, particularly in cases involving suspected fraud, cheating, or ongoing security threats. In such cases, immediate action may be necessary to protect the integrity of the Platform and the interests of other users.

16.3 Effect of Termination

Upon termination of your account:

• -All licenses granted to you under these Terms immediately cease
• -Any Platform wallet balance associated with a terminated account will be handled as follows: (i) if the account was terminated for cause (e.g., fraud or cheating), the balance will be forfeited; (ii) if the account was terminated without cause or due to inactivity, the balance will be processed for withdrawal in accordance with our standard verification procedures, subject to applicable withholding obligations
• -Sections of these Terms that by their nature survive termination, including Sections 6, 8, 9, 10, 11, 14, 17, and 18, remain in full force and effect

17. Dispute Resolution and Binding Arbitration

17.1 Mandatory Pre-Arbitration Notice

Before initiating any formal arbitration proceeding, you must first provide Dhouse with written notice of your dispute. The notice must be sent to Support@dhousegames.com and must include: (a) your full name and account username; (b) a detailed description of the dispute; (c) the specific relief you are seeking; and (d) any supporting documentation. Dhouse will make a good-faith effort to resolve the dispute informally within thirty (30) days of receiving your notice. Compliance with this pre-arbitration notice requirement is a mandatory prerequisite to initiating arbitration.

17.2 Binding Individual Arbitration

If the dispute is not resolved through the informal process, you and Dhouse agree that any and all disputes, claims, or controversies arising out of or relating to these Terms, the Platform, or your use thereof, including questions regarding the existence, validity, interpretation, or enforceability of these Terms or this arbitration clause, shall be resolved exclusively through final and binding individual arbitration, rather than in any court. Arbitration shall be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (available at www.adr.org), as modified by these Terms. The seat and place of arbitration shall be Harrisonville, Missouri. The arbitration shall be conducted in the English language. The arbitrator shall have authority to award any remedy that would be available in a court of competent jurisdiction. The arbitrator’s award shall be final, binding, and non-appealable, and may be entered as a judgment in any court of competent jurisdiction.

17.3 Class Action Waiver

YOU AND DHOUSE EACH IRREVOCABLY AGREE THAT CLAIMS MAY ONLY BE BROUGHT IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, MASS, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of class, collective, or representative proceeding. If this class action waiver is found to be unenforceable in any proceeding, then the entirety of this arbitration agreement shall be void as to that proceeding.

17.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property rights, prevent unauthorized use of confidential information, or address any ongoing harm that cannot be adequately remedied through arbitration alone. The filing of such a court action does not waive the right to arbitrate all other claims.

17.5 Arbitration Costs

The allocation of arbitration filing fees and arbitrator compensation shall be governed by the AAA’s Consumer Arbitration Rules. If you prevail on a claim in arbitration and the arbitrator finds your claim to be non-frivolous, Dhouse will reimburse your reasonable arbitration filing fees.

17.6 Governing Law

These Terms and all matters arising out of or relating to the Platform shall be governed by and construed in accordance with the laws of Missouri, United States, without giving effect to any conflict-of-law principles that would require the application of the laws of any other jurisdiction. To the extent any dispute is not subject to arbitration under these Terms, you consent to the exclusive jurisdiction of the state and federal courts located in Harrisonville, Missouri.

18. General Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Notice and any match-specific rules or supplemental terms posted on the Platform, constitute the entire agreement between you and Dhouse with respect to the Platform and supersede all prior or contemporaneous understandings, representations, warranties, and agreements, whether written or oral, relating to the subject matter herein.

18.2 Severability

If any provision of these Terms is found by a court or arbitrator to be unlawful, void, or unenforceable for any reason, that provision shall be deemed severed from these Terms to the minimum extent necessary, and the remainder of the Terms shall continue in full force and effect.

18.3 Waiver

No failure or delay by Dhouse in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy. Any waiver of a specific breach of these Terms does not constitute a waiver of any subsequent breach of the same or any other provision. All waivers must be in writing and signed by an authorized representative of Dhouse to be effective.

18.4 Assignment

You may not assign, delegate, or transfer any of your rights or obligations under these Terms without Dhouse’s prior written consent. Any purported assignment without such consent is void. Dhouse may freely assign these Terms in connection with a merger, acquisition, sale of assets, corporate restructuring, or by operation of law, without your consent and without notice.

18.5 Force Majeure

Dhouse shall not be liable for any delay or failure in performance under these Terms arising from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, cyberattacks, wars, terrorism, government action, internet infrastructure failures, or third-party game server outages. Match cancellations or payout delays caused by such events will be handled in accordance with Section 12.

18.6 Modifications to These Terms

Dhouse reserves the right to modify these Terms at any time. When material changes are made, we will update the “Last Updated” date at the top of this document and provide notice through the Platform (e.g., in-app notification or email). Your continued use of the Platform after the updated Terms have been posted constitutes your acceptance of the revised Terms. If you do not agree, you must discontinue use of the Platform immediately.

18.7 Electronic Agreement

You agree that your electronic acceptance of these Terms, including by clicking “I Agree,” completing registration, or entering a match, constitutes a valid and enforceable agreement equivalent to a signed written contract under applicable law.

18.8 Language

These Terms are drafted in English. Any translation is provided for convenience only. In the event of any conflict between the English version and any translation, the English version shall govern.

19. Contact Information

For legal notices, compliance inquiries, or formal dispute submissions, please contact: CLAN Holdings LLC Attn: Legal & Compliance Department 117 S LEXINGTON ST STE 100 Harrisonville, MO 64701 Legal & Compliance: Support@dhousegames.com General Support: Support@dhousegames.com Website: dhousegames.com We are committed to responding to all formal legal inquiries and compliance-related communications within a commercially reasonable timeframe. For general gameplay support or account assistance, please use our in-platform support ticketing system.

Compete with integrity. Win with confidence.

© CLAN Holdings LLC – Dhouse Platform. All rights reserved.